dufan 365Privacy Policy

This page describes what data we collect when you use dufan 365 and how we keep that data protected. We at dufan 365 handle your personal information with care and transparency. Our privacy practices comply with applicable data protection laws and industry standards for online gaming platforms.

When you create an account on dufan 365, verify your identity, deposit funds, place bets, or contact our support team, we collect and store personal information. We use this data to verify your identity, process transactions, settle disputes, prevent fraud, and comply with legal requirements. We do not sell your data to third parties, and we limit access to authorized personnel only.

This policy explains what information we collect, how we use it, who may access it, and what rights you have regarding your data. If you have questions about our privacy practices, contact our support team during business hours (Monday–Sunday, 09:00–23:00 server time).

What data we collect on dufan 365

We collect data in two categories: information you provide directly and information we collect automatically. When you register, we collect your full name, date of birth, email address, mobile number (linked to an Indonesian carrier), and password. During identity verification, we collect scans of your KTP, passport, or driver's licence, plus proof of address (utility bill, bank statement, government correspondence). We store these documents securely and use them only for verification purposes.

When you deposit or withdraw funds, we record your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details), transaction amount, timestamp, and settlement status. We do not store your full payment card or account numbers — only the last four digits and payment method type. When you play games on dufan 365, we record your bet history, game outcomes, and account balance changes. When you contact support, we retain your email, chat transcripts, and phone records for dispute resolution and quality assurance.

How we use your data on dufan 365

We use your personal data for specific, limited purposes. First, we verify your identity and comply with know-your-customer (KYC) regulations — this is mandatory before you can place real-money bets on dufan 365. Second, we process your deposits and withdrawals, routing them through payment processors to your chosen payment method. Third, we settle game outcomes and sports bets, crediting or debiting your account based on game results or official match outcomes from Liga 1, Piala AFF, Champions League, and other tournaments.

Fourth, we use your data to detect and prevent fraud — if your account exhibits suspicious activity (multiple logins from different countries, unusual betting patterns, or rapid deposits and withdrawals), we flag the account for investigation. Fifth, we comply with legal and regulatory obligations, including providing data to Indonesian authorities if required by law. Sixth, we respond to your support requests — if you contact us from Jakarta, Surabaya, Bandung, Medan, or Semarang with a question or complaint, we use your data to identify your account and provide assistance.

Third-party processors and data sharing

We do not sell or share your personal data with third parties for marketing purposes. However, we work with service providers who process data on our behalf. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transactions), identity verification services (who verify your documents), hosting providers (who store our servers), and support software vendors (who manage our live chat and email systems). We require all processors to sign data protection agreements and limit their use of your data to the specific service they provide.

We may also share data with financial authorities, law enforcement, or courts if we receive a valid legal request or court order. During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, data processing may be delayed as our team reduces to essential staff. We will notify you if significant delays occur.

Your data security is our responsibility. We encrypt, restrict access, and retain your information only as long as necessary.

Data security and storage on dufan 365

We store all personal data on encrypted servers using industry-standard encryption (TLS 1.2 or higher). Our servers are located outside Indonesia, so your data may be processed in foreign jurisdictions subject to their local laws. We restrict access to authorized personnel only — customer support staff see only limited account information, while finance and legal teams see transaction data for dispute resolution. We log all data access, and unauthorized access attempts trigger security alerts.

We retain your data for the duration of your account plus seven years after closure. This retention period complies with Indonesian record-keeping regulations and allows us to handle disputes or chargebacks. After seven years, we delete or anonymize your records. If your account is suspended due to violation of our terms, we retain your data indefinitely to prevent re-registration under false identity.

Your rights and cookies on dufan 365

You have the right to access your personal data by contacting our support team. We will provide a copy of your data within 30 days. You have the right to request corrections if any information is inaccurate. You have the right to data portability — we can export your data in a standard format (CSV or JSON) for transfer to another platform. You have the right to request deletion, though we may retain records if needed for dispute resolution or legal compliance.

Our platform uses cookies to store your login session, remember your preferences, and analyze user behavior (page views, time on site, button clicks). These cookies do not store personal data — only session tokens and usage analytics. You can disable cookies in your browser settings, though this may affect your ability to use dufan 365. We do not use cookies to track you across other websites.

Contact and updates to our privacy policy

If you have questions about our privacy practices, want to request access to your data, or wish to exercise your rights, contact our support team via email, live chat, or phone during business hours (Monday–Sunday, 09:00–23:00 server time). We respond to privacy requests within 14 days. Our support team is available in English and can assist with data subject access requests (DSARs) or data deletion requests.

We update this privacy policy periodically to reflect changes in our practices or compliance requirements. We notify you via email if we make material changes. Continued use of dufan 365 after we post updates constitutes your acceptance of the updated policy. If you do not agree with our privacy practices, you may request account closure and data deletion, subject to our seven-year retention requirement for regulatory compliance.